FAQ's for MSpa Hot Tubs

FAQ’s for MSpa Hot Tubs

Q: Do you sell any other spa’s outside the TRIBECA & OSLO?

  • A: Not at the moment, but we may in the future, please sign up for our newsletter for updates

Q: Is The Happy Den an approved reseller of MSpa?

  • A: Yes, please see the statement document for proof of partnership here

 Q: Is installation included in delivery?

  • A: The spas are very easy to set up and not assistance is required, please see the set-up videos on the products pages is needed. Two adults can install it within 15 minutes
Q: Can I send it back if I change my mind?
  • A: Cancellation & Returns Policy: In accordance with the distance selling regulations, you can cancel your order any time up to 14 days after you have had delivery of your product(s). If you do decide you no longer require your products we will be happy to have it returned to us. The item must be in its original wrapping, unopened and in the condition it was received. It is your responsibility to return the item to us at your cost. Please Note: By installing or using the product in any way you are accepting your order and therefore we cannot accept a return unless the item is found to be operationally faulty. If you find your item to be faulty in any way, please contact us immediately so that we can help to remedy this for you. Depending on the fault (for example, cosmetic damage or operational fault) depends on the course of action – we can discuss this fully with you and ensure you are happy with your purchase.
Q: Are the spas durable?
  • A: The Oslo & Tribeca are from the FRAME series and they feature a distinctive design and extremely durable pool material.

Q: Can I Use My MSpa In The Winter?

  • A: Yes you can. All MSpa models are equipped with Anti-icing System since 2020. When the water temperature drops below 1°C/33.8°F, the ANTI-ICING System automatically activates your pump and heats up the water to 3°C/37.4°F. This will help prevent water and pipes from freezing so you can use your MSpa all year round. Please do NOT leave your MSpa unused, with no power, when temperatures drop below 4°C/39°F.

 Q: Are the spas portable?

  • A: Yes, but please empty the water out first.

 Q: Can I Add Accessories to My MSpa?

  • A: We can try and access accessories MSpa. Including Heat Preservation Mat, Ice Box and Snack Holder, Floating Lamp, and Wicker Surrounding Units and Thermal Cover. Please email info@thehappyden.com for enquiries.

Q: How Often Do I Need to Change The Water?

  • A: The frequency of changing the water really varies depending on how often you use the spa and how effectively you maintain your water with chemicals. We recommend you change your hot tub water at least once every 2 months. The frequency of water changes can be reduced by keeping the spa covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.

Q: How Loud Is the Spa When It Is Switched On?

  • A: Filtration + Heating < 60dB
Air Bubbling Massage < 72dB
Hydro Massage < 72dB

Q: How Much Does an MSpa Weight When Filled (80%) With Water?

  • A: It depends on the model you choose. You can find the exact filled weight of an MSpa in each product listing. When placing your hot tub on a raised platform, you should consider this weight plus the weight of the users at maximum capacity.

Q: Can I Leave My Spa in Direct Sunlight?

  • A: We strongly recommend you position your MSpa in a sheltered location which will protect your hot tub from too much sunlight. If your spa is setup in direct sunlight, please let out some of the air and make sure you use the top lid when not in use.

Please be aware that should any damage occur to your MSpa due to sun exposure, this unfortunately will not be covered by warranty.

 Q: How Do I Store My MSpa In The Winter?

  • Drain and deflate the spa, clean it with a mild non-abrasive cleaner, and then rinse thoroughly. After the spa is dry, put it into the original box with all accessories.

Store the spa and accessories in a dry, temperature-controlled environment, between 4°C and 40°C (39°F – 104°F). We recommend storing the spa with desiccant.

 Q: Is The Control Box Durable Enough To Be Left Out All Year Round?

  • A: Yes, an MSpa control box is waterproof, however, if you are expecting a very large amount of rain or bad weather it is recommended that you bring the spa and control box indoors. Constant adverse weather conditions could damage your spa and control box.

 Q: How Long Does an MSpa Last?

  • A: An MSpa can be enjoyed for many years if it is well maintained and cared for. We recommend that you pack away and store your MSpa correctly if it’s not used in colder months.

Q: Is the Spa Comfortable and Easy To Get In And Out Of?

  • A: The cushioning in the base of the spa is suitable for periods of extended use. MSpa non-slip bottom provides extra friction between the foot and the spa floor. For those who suffer from arthritis or struggle to move, we recommend an MSpa Wicker Step as it can provide extra assistance and support when entering and exiting the spa.

 Q: Do the Spas Have Built in Seats?

  • A: Yes, both The TRIBECA & OSLO come with extra cushion seats to provide great comfort during periods of long use.

Do All the Spas Come With A Power Saving Timer Function?

  • A: All MSpa models released in 2019 and onwards come with the Power Saving Timer.

Q: What Is the Difference Between Air jet And Hydro Jet?

  • A: Air Jet (bubbling massage system) utilizes a “massage seam” which is an extra air pocket that encircles the bottom of the spa. This will not inflate when the liner is inflated and instead is a material tube which includes tiny holes. When the bubble function is selected the pump pushes very high-pressure air through this tube. The air escapes through the included holes causing the air bubbling massage. All MSpa models come with Air Jet bubbling massage system. Hydro Jet includes jet nozzles in positions within the liner. When this function is turned on, the pump circulates a high-pressure combination of water and air which is then released through the jets. These jets can be adjusted in both directions and pressure. 

Q: What Is the Age Limit for Children?

  • A: An MSpa is not a toy pool so it is not suitable for children under 8 years old. Children over 8 years old, must be supervised at all times and must be comfortably tall enough to stand on the bottom and have their heads out of the water. We recommend that children over 8 years old only use a MSpa for a maximum of 10 minutes at a time.

 If your question isn’t answered here, you are welcome to try this link or email us on info@thehappyden.com