TERMS & CONDITIONS

If you're not entirely happy with your purchase, we offer a hassle-free swaps or refunds, as long as its within 14 days of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@TheHappyDen.com

Please note that returns will need to be sent to the address on the delivery note. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@TheHappyDen.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

If you're not entirely happy with your purchase, we offer a hassle-free swaps or refunds, as long as its within 14 days of purchase. Refuse sale: We reserve the right to refuse any sales.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@TheHappyDen.com and we will see if we can negotiate with the supplier on your behalf.