Price Promise T&C's

The Happy Den Price Promise Terms and Conditions

1. Eligibility:
1.1. Our Price Promise is available to all customers who make a purchase on The Happy Den.
1.2. To be eligible for the Price Promise, the item must be the same model, brand, and condition as the product available on The Happy Den.
2. Price Match Guarantee:
2.1. If you find a lower advertised price for an identical item on a competitor's website, we will match or beat the price, subject to the conditions outlined herein.
2.2. The lower-priced item must be currently available and in stock on the competitor's website at the time of the claim.
2.3. The competitor's website must be based in the same country and offer delivery to your location.

2.4. Simply email us where you have found it cheaper and we will match it or offer it cheaper as long as it falls within the conditions of the T&C's.
3. Verification:
3.1. To request a price match, customers must provide clear and complete details of the lower-priced item, including the URL, the competitor's name, and the price.
3.2. The Happy Den reserves the right to verify the lower price and product details before accepting or rejecting the Price Promise request.
3.3. The Happy Den reserves the right to decline a price match request if it believes the lower price is due to errors or is not available to the general public.
4. Price Adjustment:
4.1. If the price match request is approved, The Happy Den adjust the price of the item on our website to match or beat the competitor's price.
4.2. The adjusted price will be valid for a limited time as determined by The Happy Den.
4.3 The price promise doesn’t apply post sale, however please still let us know as we may send you a free gift as a token of our appreciation.
5. Exclusions:
5.1. The Price Promise does not apply to clearance, closeout, liquidation, refurbished, pre-owned, or damaged items.
5.2. It does not apply to products sold through third-party sellers on online marketplaces.
5.3. The Price Promise does not cover competitor prices that result from special promotions, discounts, bundles, loyalty programs, or any non-standard pricing methods.
6. Our Decision:
6.1. The Happy Den reserves the right to make the final decision on all price match requests.
6.2. Our decision is binding and final.
7. Modifications:
7.1. The Happy Den reserves the right to modify or terminate the Price Promise program at any time, with or without notice.
8. Contact Us:
8.1. To request a price match, or if you have any questions about our Price Promise, please contact our Customer Service team at / 0333 050 6539